Update the Firmware on my Sena Headset.

Here is how to update the firmware on your Sena headset.

 

1. Visit http://www.sena.com/software/#device-manager to download the Sena Device Manager for Windows (click on 32-bit or 64-bit for specific PC) or the Sena Device Manager for Mac.

2. Install the Sena Device Manager once the program has been downloaded.

3. After following the necessary steps for installing the program, you will see the WELCOME menu of the Sena Device Manager.

 

 

 

4. Press NEXT Button in the lower right corner to go to the DEVICE RECOGNITION menu.

 

 

5. Follow the necessary steps to have your Sena headset recognized by the Sena Device Manager.

 

Start by powering off your product and connect it to your computer using the supplied microUSB cable.

Next, use the following instructions to have your headset recognized by the Sena Device Manager.

 

For the 20S:

  • Do not power on the headset.
  • Press the NEXT button in the lower right corner.

 

For the 10S:

  • Hold down the small black Phone Button for more than 5 seconds.
  • Press the NEXT button in the lower right corner.

 

For the 10U:

  • Hold down the Minus (-) Button for more than 5 seconds
  • Press the NEXT button in the lower right corner.

 

For the 10R:

  • Hold down the Minus (-) Button for more than 5 seconds
  • Press the NEXT button in the lower right corner.

 

For the 10C:

  • Insert a 32GB or less microSD card inside of the SD card slot.
  • Hold down the small black Phone Button for more than 5 seconds.
  • Press the NEXT button in the lower right corner.

 

For the Prism:

  • Insert a 32GB or less microSD card inside of the SD card slot.
  • Power on the Prism by holding down the Mode (M) Button and the Shot (S) Button at the same time.
  • Press the NEXT button in the lower right corner.

 

For the Tufftalk

  • Hold down the small black Phone Button on the left ear cup for more than 5 seconds.
  • Press the NEXT button in the lower right corner.

 

For Other Sena products (SMH10, SMH10R, SMH5, SMH5-FM, SPH10H-FM, SPH10, Expand, Bluetooth Mic and Intercom, 3S)

  • Power on the product.
  • Press the NEXT button in the lower right corner.

 

6.

7. If a firmware update is available, you will be prompted to download the firmware file onto your computer and install it into to your headset.

 

 

8. Press the YES Button to choose a location to save the file onto your computer and begin the firmware update process.

9. If an orange message appears during the update process, hold down the necessary button(s) to continue with the firmware update process.

10. Once the firmware update process is complete, you will see the following screen with the updated firmware version in the upper right corner.

 

 

11. Press the NEXT Button to move to the DEVICE SETTING menu.

 

 

12. In the DEVICE SETTING menu, you can change any of the settings on the headset. Once you change a setting then the SAVE Button will become available. Click the SAVE Button to save the setting that you have changed. You may need to power off the headset after unplugging it to save the changed setting.

 

 

 

13. Click the NEXT Button to return to the WELCOME menu. 

14. Unplug your headset from your computer.

15. The firmware update process is complete.

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