Impossible to upgrade with the new version 5.1.1

Hello

I cannot upgrade the version of my SMH5FM to 5.1.1 because, the software stop at 9% of Update process. Why ? how to process ?

 

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28 Comments

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    avrohom newmark

    me too

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    Neill Thaggard

    Same here

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    Randhes

    i have the same issue

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    Randhes

    well actually, just to clarify,  my issue is it keeps saying failed to make backup it doesnt actually get anywhere

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    JEFF DUBEL

    Same with me, how do complete the up-grade?

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    JEFF DUBEL
    I got mine to finialy download-re-register your Sena-up Load an older firmware version and then up load the 5.1, it will ask you-it worked for me
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    Rodrigo Munguia

    same thing for me, anyone has found an alternative solution?

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    Rodrigo Munguia

    Jeff Dubel,

       Tried to do what you said but it still got stuck on 9% of the upgrade... 

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    James A. Sterling III

    took me 6 tries but it finally worked..   if anyone is on a Macintosh try to boot in safe mode.. that may help

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    Owen Bawden

    I have recently tried to update the firmware on my SMH10B headset.

    I have installed the Sena Bluetooth Device manager and connected the device, downloaded the firmware update and proceeded with installation. So far the installation freezes at approx 90% completion and just hangs there. This has happened now on 3 occasion and I have had to use Task Manager to end the task on the software. I'm running the software on Windows 8.1.

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    mary halverson

    what is the update fixing/improving anyways??

     

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    Patryk1098

    Where do you guys even get the software?? I can't find any links for the device manager.

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    Patryk1098

    I found it: http://www.sena.com/firmware/

    Wasn't where they said it was in the instructions. Derp.

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    Patryk1098

    I was able to re-flash my SMH-10R with v5.1. It's pretty kludgey with detecting the device on a mac, though. I have to keep holding down the - every time it tries to interact with the device.

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    Brian Diver

    I had some difficulty with my SMH10 and it kept disconnecting all the time.  I'm using Winbloz 7 home premium.  I think it finally did update the firmware on both of my units but I'm not totally confident that it did....  I'll find out the next time I try to use the units.

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    Ian Gillis

    I'm on Win10 64-bit. Problem ended up being my wireless keyboard, once I unplugged the receiver the update went smoothly. Apparently old versions of the device manager warned of this but the current one doesn't

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    Xsspd

    Had issue with my Windoze 10 64-bit  anniversary PC.

    Ended up removing a Bluetooth dongle, software then didn't recognize USB device (SMH10)  and after trying a few different USB cables it was recognized and update went thru!

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    peter lindquist

    And yet again...

    We have a pair of SMH-10 units. I have installed the manager software (Win7, 64 bit) and downloaded the new firmware package. Sena unit is connected to computer by USB cable.

    The manager software recognises my device, displayed as "CSR8510 A10". I have tried every way possible (SMH10 powered off, powered on, forced into PAIR mode, etc), No wireless devices are enabled/in use. Also, just because I am totally anal, I booted the PC into SAFE mode, both with and without networking enabled and repeated all of the above, same result.  To wit: the firmware update process starts, progresses to 9%, and then stalls indefinitely. The program is showing a 'busy' cursor, and the only way to get out is to either use Task Manager to force quit, or just reboot the whole damn computer. 

    This thread started last November. 5+ months and there is NO response from Sena on this? Not even remotely acceptable people.

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    Erin Berghold

    I got mine to 90% a couple times and would stop. After rebooting the unit and computer and then reading about the wireless keyboard I got it to work fine.

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    Patryk1098

    Where's the response from Sena Customer service on these firmware upgrade issues? It's been 2 years since this was first posted, and I don't see a response from Sena at all.

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    DooZ

    Trying to update my SMH 5,device driver working,used the USBCHECK.exe all working, when I use the bluetooth device manager, still will not recognize the SMH5. Rebooted, the same. unistalled all, Downloaded new Device manager, Run from Administer but still `Failed to Recognize` AAhhaa !!!!!!!! £%&$ balls

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    Austin k

    I agree this is ridiculous. No response in that long and of course the issue is still here. My smh10 is currently stuck at 90% and cannot update. It has also been having lots of trouble with disconnections lately, probably device failing after the year warranty. 

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    peter lindquist
    Just this morning, I finally was able to update the firmware on my SMH-10. These are the details, which I sincerely hope will be confirmed, documented, and disseminated to the user community by Sena (who have also been cc'd this information).
     
    1. install Sena Device Manager v3.5
    2. when prompted, HOLD DOWN AND DO NOT RELEASE "Talk" BUTTON
    3. when prompted, hold down BOTH buttons until update completes
    I've spent untold hours on this, using several different computers as a validity check. I HOPE  Sena can validate and document the process. I noted that the Device Manager instruction screen does NOT list the SMH-10, although it lists pretty much every other Sena model ever made. This is a disservice I hope will be remedied.
     
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    Austin k

    Does it only prompt you to hold down the buttons when you install the software? At this point my headset is totally bricked and no longer has ANY firmware on it. So when I connect it to try and update the firmware it doesn't ever ask me to press any buttons during the install. It did once, but that was when it first errored on the first update and wiped my device out. Is this possibly ONLY for devices that have a current firmware?

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    peter lindquist

    Austin, I do not know. You can open a ticket with Sena, and hope the gods will smile on you. Or, you could try this suggestion and pray for results. Even a 'bricked' unit should be able to flash a new image, just do NOT attempt to 'backup' the corrupted file.

     

    My process was as follows

    • UNINSTALL the DeviceManager software, v3.5
    • disconnect ALL usb devices
    • Reboot
    • Install the new software
    • when presented with the CONNECT prompt, plug the SMH-10 into PC
    • when prompted for the DETECT screen, hold down and DO NOT RELEASE the Talk button (you'll be doing this for a while, be prepared)
    • I had already downloaded the v5.1.1 update, so just loaded that when prompted rather than re-download the file.
    • At this point, you may see some 'device driver installed' dialogs. Ignore, they will not affect the process
    • After a bit (several minutes in my case) you'll get a prompt to depress and hold BOTH Talk and Jog buttons.

    For me, the process completed successfully at this point. I encourage everyone who tries this to post their observations. Hopefully we'll be able to identify any system/OS variations for everyone's benefit.

    Best of luck to you.

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    Chris Woodyard

    For those having issues updating the firmware if your headset stalls during the firmware update process and you force quit the Sena Device Manager:

    1. Unplug the headset from your computer.

    2. Restart the Sena Device Manager.

    3. Reconnect the headset to your computer using the provided microUSB cable.

    4. Perform a "Fault Reset" on your headset. Refer to the User's Guide for more information.

    5. Follow the instructions for having your headset recognized.

    6. If it needs to be powered on, then power it on. If the LEDs on the headset don't appear as normal then that's okay.

    7. Press the NEXT BUTTON. You should see a prompt saying that the current firmware is v0.0 and that a new firmware version is available.

    8. Press OK to save the firmware to your computer and start the firmware update process.

    9. Follow all of the orange messages that appear during the firmware update process as instructed.

     

    @Peter Lindquist

    "I noted that the Device Manager instruction screen does NOT list the SMH-10, although it lists pretty much every other Sena model ever made. This is a disservice I hope will be remedied."

     

    The SMH10 falls under the last item "- Other Sena products not listed: Power it on."

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    Austin k

    @Chris Woodyard Following that guide it now gets stuck at 7% with "press and hold the Phone button until this message disappears" I held it for over 2 minutes and the message did not disappear and it stayed at 7% completed. Nothing would make it continue and I had to close the Sena program.

    I tried it a second time with all the same steps again and it skipped the box at 7% and went right to 15% and continued on. No request for me to press the phone button at all. When it got to 90% for the first time ever I heard the usb disconnect sound. Then it asked me to hold the jog dial and phone button until the message went away. It then connected and disconnected several times and finished the install finally. I don't know if it works yet but it at least installed.

     

    Edit: I just tested it and it does indeed work. We'll see if this update fixes the constant disconnections it has though. I'm tired of it turning off after ~10 minutes of use.

     

     

    Edited by Austin k
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    Tom Dhamers

    Thanks Chris Woodyard,

    I got a dual set and the instructions above worked on one but identical equipment, following the instructions to the letter, the other does not.  That is baffling.  All the theories I had when the first one didn't work (i.e. the software is for 32-bit and my computer is 64-bit, did I not do the "Fault Reset" properly, etc.) ended up working on the first one.  Why didn't the same process work on the 2nd one?

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