SMH10 - Upgrading the Firmware

Yes, SMH10 is firmware upgradable. All SMH10 headsets can updated if they are the SMH10B model with the micro-USB port built into the main unit. The firmware for the original model of the SMH10 (a.k.a. the SMH10A) can not be updated as it only has a round DC charging port.
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20 Comments

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    Jim Fiorillo

    Not early versions of SMH10

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    Spiritrider1

    I just tried and realized I have an earlier version too!  I'm bummed. Several other riders I turned on to Sena have the B models and all can talk together but not me!  And I'm the one who told them about this product!!  I've emailed support to ask if they can upgrade me somehow.

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    David Atienza

    Well I hope that you have more luck than we have had over here in the UK.....Sena are just really not interested with their customers outside the US...

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    William Horner

    I am confused. I just received my "New-In-Box" double headset. I spent 4 hours trying to get one of them to accept the 4.0 firmware - the other one will not accept the upgrade at all (the headset said it was version 3.3 to start). What is an earlier version and how can it also have the same product identification?

    The website I ordered from indicated that these were firmware upgradable so is this false advertisement? - or does upgrading these sets take 4+hours each?

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    Shutterbug

    They are not too helpful with their US customers. We recently was on a 9 day vacation with our bikes in the Great Smokey Mountains of TN and NC, there to ride the infamous Tail of the Dragon, 318 curves in 11 miles and what a blast it was. Our headsets decided to go to voice activation on their own, we never use that setting. Then we couldnt get it off, not to mention that even the voice activation wasnt working right, we would be talking, loudly, and it would go off as we were talking. We had to tap the jog dial to get it back on most of the time, now with that many curves I dont have a free hand to do that with. I sent a email to the company, which was my first mistake. It took nearly two weeks for them to get back to me and then the answer told me I needed to speak louder! No help at all in how to fix it. I called them and talked to a really helpful guy which is what I should have done first. But I love my headsets and couldnt imagine riding without them ever again. 

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    Dan Kim

    You will find video guide for firmware update on Sena's main website.

    http://www.senabluetooth.com/products/smh10.php?tab_menu=video

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    Gldn2th
    Here is my Sena Bluetooth Story – and I’m stick’n to it.   It started with last weekend’s ride, when we (three riders) paired (or attempted to pair) our Sena Bluetooth headsets.  First – I noticed that during the pairing process, Larry and Tony’s talked to them (they have new units - just purchased) mine (more than a year old) only made R2D2 type beeping noises.  Second – while I was able to successfully pair with Larry’s; I was not able to pair to Tony’s headset, even after several attempts.    So, early in the week, I visited Sena’s web page and discovered that my headset’s firmware was ancient.  The latest version was 4.1.1 and mine was only 3.0.  So I did what any technophile would do, boldly set out to upgrade my headset’s firmware.  I did this on my home computer running Windows 7 Home Premier.  Using the Sena web site’s appropriate drivers & software for my operating system, started the process.  At only 5% completion, the software and my computer froze.  Now my headset would not even turn on.  After rebooting and starting the process again, received messages that my headset’s firmware was now corrupted and I needed to reinstall all drivers and firmware to the headset.  OK, no problem, I can do this ......... after the same sequence of events happened more times than I could count – I quit and went to bed at midnight (alarm rings at 5:15 AM).   Not wanting to prove Einstein's definition of insanity:  Doing the same thing over & over again and expecting different results – I  tried the process with a different computer – this time at work – running Windows 7 Professional.  This time achieved 32% completion ....... before the same result.  OK, no problem, I know what to do ..... called & emailed Sena’s help desk.  After 2 days, received an email response with detailed instructions of how to completely remove the corrupted firmware from my headset and reinstall drivers, software & firmware.  Things were looking up, so at work on Friday, during my precious lunch time began the process again.  Excitement ....... passed 32% completion ......... before crashing and burning at 63% completion.  Multiple attempts yielded the same results.   Looked forward to Saturday's Fat Boy therapy session down the California coast to ward off Einstein’s insanity theory.  It was however, a very silent ride – without music or being able to chat with Larry about the passing scenery (at least my wife couldn’t call on the previously paired iPhone during the ride to tell me to buy a half gallon of milk and loaf of bread on the way home ..... hmm, maybe the silence was a blessing).   When I got home from that ride, mentally refreshed and with a new determination; decided to make another attempt at resurrecting my headset.  Went out to the garage, dusted off an OLD, SLOW, PROBLEM PRONE, retired computer with minimal memory running Windows XP.  Went thru the same emailed instructions, this time with the appropriate drivers and software for an XP computer.  Here we go again – fingers crossed, not wanting to tempt Einstein’s theory of insanity.  Progress bar passed 5% ............... 32% ................ 63% ................... 100% – SUCCESS!! I now have my Sena Bluetooh Headset back again with the latest firmware – and now it even talks to me!!  Bottom line / lesson learned – Sena’s software is not ready for Windows 7 – but seems to work fine with the older XP operating system – if you still have a computer which runs it.  Not having a Mac – don’t know how it will do with it’s operating system.   Next weekend, I’ll have to pair it again to Larry’s headset and maybe even Tony’s – so we can all chat about the passing scenery and my wife can give me a shopping list – all while completing my weekend two wheeled therapy session.
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    Lu Vencl
       

    All, After some research and reading I found a post that addresses the wierd 5% freezing problem and the odd firmware vesion reporting. So I am reposting anywhere I see a complaint in effort to help others. It seems you have to update your BT drivers under Windows 7.  I have 64 bit, to this might be relevant as I see many with 64 bit and have this same complaint.. I have never seen this on 32 bit so far.

    So here is the fix I tried and it did work.. Furthmore I now see Bluetooth radio under my device driver I have never seen before. Download and install SMH10 latest manager. Run it, and connect the SMH10 unit to install drivers. Then do a windows update and look for an update pertaining to Bluetooth and run that update. Reboot and try to run manager again. If the SMH-10 now no longer is seen, just reintall the drivers from the sena program folder.

    Then once you can read the SMH-10, perform the drivers update.

    Worked like a champ for me.

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    Lu Vencl
       

    All, After some research and reading I found a post that addresses the wierd 5% freezing problem and the odd firmware vesion reporting. So I am reposting anywhere I see a complaint in effort to help others. It seems you have to update your BT drivers under Windows 7.  I have 64 bit, to this might be relevant as I see many with 64 bit and have this same complaint.. I have never seen this on 32 bit so far.

    So here is the fix I tried and it did work.. Furthmore I now see Bluetooth radio under my device driver I have never seen before. Download and install SMH10 latest manager. Run it, and connect the SMH10 unit to install drivers. Then do a windows update and look for an update pertaining to Bluetooth and run that update. Reboot and try to run manager again. If the SMH-10 now no longer is seen, just reintall the drivers from the sena program folder.

    Then once you can read the SMH-10, perform the drivers update.

    Worked like a champ for me.

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    Caveman

    Had no issue upgrading or downgrading firmware. There is a problem with the 4.1.1 firmware, at least with my phone (GalaxyS2)

    Version 4.0 works flawlessly. When I go to 4.1.1 the headset pairs fine on both phone and media. As soon as you launch ANY media player, I tried 3 different players, the media connection to the headset drops. The phone connection remains intact. 

    I flashed back to version 4.0 and the problem disappears. I haven't tried version 4.1, not sure if the issue exists there. I played with it enough. I'm waiting till 4.2.

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    Caveman

    The problem I stated earlier was resolved in the 4.2RC1 firmware. Just flashed the release canidate and it works perfectly. Odds are I'll stick with this unless some new feature is available on the final or some other future release.

    My thanks to the enigneer(s)/developer(s) who worked on it.

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    Guns

    How do I get the latest firmware? I was on www.senabluetooth.com and when I go to the software it wants me to register my unit again. I registered when I bought my SMH-10 in July 2011.

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    Guns

    Delay my last. I just registered again and all worked fine.

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    Donny Bond

    Just received mine, did you all go through and install ALL versions of firmware OR only the MOST RECENT?

    This would help me a lot thanks.

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    Guns
    Just the most recent is all you need to upgrade.
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    Sena

    @Donny: When using the Sena Device Manager software to update the firmware, it will only install the most recent version of the firmware.

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    mike roberts

    How about a link to the upgrade?

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    Sena

    To update the firmware you need to download the Sena Device Manager http://www.sena.com/device-manager-download/

     

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    Mrddownard

    I downloaded the software successfully it recognized my device...it says it downloaded the driver but at 7% it popped up a message to press the phone button until the message went away... I did and it locked up the computer and shut off the device.. now the device is dead.. will not power up so the program cant recognize it.. just trying to follow the instructions I now have a $160 paper weight.. this thing is a pile of garbage and I am returning it.

     

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    Mrddownard

    Very MAD!

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